The standard monthly withdrawal cap is £20,000. Payouts take up to 3 business days to process from the point of request. Before a withdrawal can be initiated, account verification must be complete and any active bonus wagering must be cleared.
VIP players at Platinum and Elite tier access higher monthly limits than the standard cap. Bonus winnings carry a separate ceiling of £10,000 regardless of tier or method.
| Parameter | Standard tier |
|---|---|
| Monthly withdrawal cap | £20,000 |
| Processing time | Up to 3 business days |
| Maximum from bonus winnings | £10,000 |
| VIP cap (Platinum / Elite) | Higher - check VIP section in account |
Processing time runs from the point the withdrawal request is approved, not from when it is submitted. If your request is queued pending a manual review or KYC check, the 3-business-day window begins after that review is completed.
Four conditions must all be met before a withdrawal request will be processed.
Submitting KYC documents before you intend to withdraw is the most effective way to avoid delays. Verification can take time if documents require manual review, and this period is separate from the payment processing window.
Withdrawals are supported via the same methods accepted for deposits: Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, and cryptocurrency (Bitcoin, Ethereum, Litecoin, USDT, Ripple, Bitcoin Cash, Dogecoin). Prepaid vouchers such as Paysafecard and Neosurf are typically not available for withdrawals - confirm in the cashier if your deposit method is prepaid.
The method used to withdraw must match the method used to deposit. If you deposited by card, withdrawal must go to the same card. If you deposited using an e-wallet, withdrawal must return to that e-wallet. Using a different method is one of the confirmed reasons a withdrawal request is declined.
Withdrawal requests are declined for a defined set of reasons. Identifying the correct cause determines the correct next step.
| Decline reason | What to check |
|---|---|
| KYC not completed | Submit outstanding documents in the account verification section |
| Wagering not cleared | Check active bonus status in the promotions or bonus section of your account |
| VPN active | Disconnect VPN and resubmit the request |
| Method mismatch | Select the same method as the original deposit |
| Monthly cap reached | Check remaining monthly allowance in the cashier |
| Bonus winnings cap exceeded | Maximum £10,000 from bonus play; amounts above this are not withdrawable |
A VPN flag is a hard block - the withdrawal will not proceed while a VPN is detected. Disconnect and confirm your real IP is visible to the platform before resubmitting. If the issue persists after disconnecting, contact live chat.
Winnings generated while playing with a bonus balance are subject to a maximum withdrawal of £10,000. This cap applies regardless of how much was wagered, which VIP tier the account holds, or which withdrawal method is used.
If the wagering requirement is cleared but the bonus winnings balance exceeds £10,000, only £10,000 can be transferred to the withdrawable balance. The remainder is not accessible. This limit applies specifically to winnings derived from bonus funds - deposits and winnings from real-money play without a bonus are not subject to this ceiling.
Players at Platinum and Elite VIP tier access monthly withdrawal limits above the £20,000 standard cap. The exact figures for each upper tier are displayed in the VIP section of your account. Progression to these tiers is based on accumulated wager experience points.
For a full breakdown of tier progression, cashback rates and other benefits available above the standard tier, see the VIP programme page.
Once a withdrawal is submitted, its status is visible in the transaction history section of the cashier. A pending status means the request has been received and is either queued for processing or under review. Approved status means the funds have been released to the payment provider.
Processing time of up to 3 business days applies after approval. E-wallet and crypto withdrawals are typically faster than card payouts once approved. If a withdrawal has been in pending status for more than 3 business days without progressing to approved, contact live chat with the request date, amount and method.
If a withdrawal is declined, delayed or stuck in pending, provide the following when contacting the live chat team.
Escalation to the UKGC or an approved dispute resolution body is available if a complaint is not resolved through the live chat team. Full escalation steps are on the support and complaints page. Account verification requirements and document types are covered on the verification page.
The standard monthly cap is £20,000. Players at Platinum and Elite VIP tier have access to higher limits - the exact figures are shown in the VIP section of your account. Bonus winnings carry a separate maximum of £10,000 regardless of tier.
Withdrawals take up to 3 business days from the point the request is approved. This window begins after any KYC review or manual check is completed. E-wallet and crypto payouts are typically faster than card withdrawals once approved.
The most common reasons are: KYC verification is incomplete, active bonus wagering has not been cleared, a VPN was active during the request, or the withdrawal method does not match the deposit method. Check each of these conditions before resubmitting or contacting support.
Yes. The method used for withdrawal must be the same as the method used to deposit. If you deposited by card, the withdrawal must go to that same card. Using a different method is a confirmed reason for decline.
A withdrawal request submitted while a bonus wagering requirement is still outstanding will be blocked. You can choose to forfeit the bonus to proceed with the withdrawal, but this cancels the remaining bonus balance and any winnings generated from it.
Only £10,000 of bonus-generated winnings can be withdrawn. Amounts above this cap are not transferable to the withdrawable balance. This limit applies specifically to winnings from bonus funds; real-money play winnings are not subject to this ceiling.
Contact live chat with the request date, amount, method and the current status shown in your transaction history. If the issue is not resolved through live chat, it can be escalated to the UKGC or an approved alternative dispute resolution body.
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