The VIP programme runs across five tiers: Bronze, Silver, Gold, Platinum and Elite. Progression is based on real-money wagers accumulating experience points. Cashback scales from 5% at Bronze to up to 15% at Platinum, and upper tiers unlock withdrawal limits above the standard £20,000 monthly cap.
Cashback is credited weekly as bonus funds. A personal account manager is available from upper tiers. Exact experience point thresholds for each tier transition are displayed in the VIP section of your account.
| Tier | Cashback rate | Notable benefit |
|---|---|---|
| Bronze | 5% | Weekly cashback on net losses |
| Silver | Above Bronze | Increased cashback rate |
| Gold | Above Silver | Exclusive reload bonuses |
| Platinum | Up to 15% | Personal account manager; elevated withdrawal limit |
| Elite | Maximum rate | Bespoke benefits; highest monthly withdrawal cap |
Cashback rates shown for Silver and Gold are confirmed as above the tier below; exact rates for those tiers are visible in the VIP section of your account. All cashback is calculated on net weekly losses and paid as bonus funds - cashback credited as bonus funds carries wagering conditions before it can be withdrawn.
Experience points accumulate from real-money wagers. The rate at which wagers convert to experience points, and the exact thresholds required to advance from one tier to the next, are shown in the VIP section of your account. Points from free spins or bonus-only play may not count toward progression - confirm in the VIP section or with live chat.
Tier status is typically reviewed on a rolling basis. If you reach the points threshold for the next tier, the upgrade applies automatically. Demotion can occur if activity falls below the minimum required to maintain a tier - check the VIP section for the retention conditions applicable to your current level.
Cashback is calculated on net losses over the weekly period. Net loss means the total deposited and wagered minus winnings returned within that week. The rate applied is determined by the tier held at the time the calculation is made.
Cashback is credited as bonus funds, not as withdrawable cash. This means the credited amount carries a wagering requirement before it can be withdrawn. The wagering conditions applicable to cashback funds are in the terms and conditions - check the terms and conditions page for the exact wagering rate on cashback.
Standard accounts are subject to a £20,000 monthly withdrawal cap. Players at Platinum and Elite tier access higher limits. The exact figures are not published publicly and are shown in the VIP section of your account once the relevant tier is reached.
The bonus winnings cap of £10,000 applies at all tiers - VIP status does not override the maximum withdrawal limit on bonus-generated funds. Real-money play winnings are subject only to the tier-specific monthly cap, not the bonus ceiling.
A personal account manager is available from Platinum tier upward. The account manager can assist with withdrawal queries, bonus negotiations, dispute escalation and account-level issues. Contact details for your assigned account manager are provided when the tier is reached.
Below Platinum, all support is handled through the standard live chat and email channels. The support and escalation process for all tiers is covered on the support and complaints page.
Weekly slot tournaments with prize pools from £5,000 to £20,000 are open to all players. VIP members at Gold tier and above may have access to exclusive reload bonuses not available to standard accounts. These are offered directly through the account manager or via the promotions page.
Tournament prize pools are split among the top 50 to 100 finishers based on points earned from qualifying wagers. No buy-in beyond normal play is required. Check the active tournament card on the promotions page for current qualifying games and leaderboard rules. Full bonus and promotion terms are on the bonuses and promotions page.
There are five tiers: Bronze, Silver, Gold, Platinum and Elite. Progression through the tiers is based on experience points accumulated from real-money wagers.
Cashback starts at 5% at Bronze tier and rises to up to 15% at Platinum. The Elite tier carries the maximum rate. Exact rates for Silver and Gold are shown in the VIP section of your account. All cashback is calculated on net weekly losses and credited as bonus funds.
Yes. Platinum and Elite tier members access monthly withdrawal limits above the standard £20,000 cap. The exact figures are displayed in the VIP section of your account once the relevant tier is reached. The £10,000 cap on bonus winnings applies at all tiers regardless of VIP status.
Cashback is credited weekly. It is calculated on net losses over the weekly period and paid as bonus funds. The exact day cashback is credited each week can be confirmed in the VIP section of your account or with live chat.
A personal account manager is available from Platinum tier upward. Contact details for your assigned manager are provided when the Platinum threshold is reached.
Tier retention conditions exist and demotion is possible if activity falls below the required threshold. The specific retention requirements for your current tier are shown in the VIP section of your account.
Experience points are confirmed to accumulate from real-money wagers. Whether bonus play counts toward tier progression is not confirmed in the available information - check the VIP section of your account or contact live chat for clarification specific to your account type.
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