Account verification is required before the first withdrawal can be processed. Three document categories must be covered: identity, proof of address and payment method verification. Submitting documents before you plan to withdraw means the review is completed in advance and does not delay your payout.
Documents are reviewed manually. The review period is separate from the payment processing window - a withdrawal request submitted immediately after verification is approved will then enter the up-to-3-business-day processing queue.
Three document types are needed to complete full verification.
| Category | Accepted documents |
|---|---|
| Identity (ID) | Passport, national identity card, driving licence |
| Proof of address | Utility bill or bank statement (typically dated within 3 months) |
| Payment method | Card copy (showing last four digits and cardholder name), e-wallet screenshot or crypto wallet confirmation |
All documents must match the name registered on your account. A mismatch between the document name and the account name is a confirmed rejection reason and requires the account details to be corrected before resubmission, not just a new document upload.
Documents are submitted through the account verification section of your profile. The exact label may vary, but it is typically found within your account settings or profile area. Upload clear, unobstructed images or scans - all four corners of the document must be visible and the text must be fully legible.
If you cannot locate the submission area, contact live chat and ask to be directed to the verification upload section. Support can also confirm which documents are still outstanding if a partial submission has already been made.
Document rejections follow a predictable pattern. Most rejections fall into one of five categories.
If a document is rejected, the reason should be communicated by the verification team. Resubmit the corrected document as promptly as possible to avoid extending the delay on any pending withdrawal request.
For large withdrawals, a source of funds check may be requested in addition to the standard three-category verification. This is a regulatory requirement and is not specific to any particular account or withdrawal amount threshold that is publicly confirmed.
Acceptable source of funds documentation typically includes payslips, bank statements showing regular income, business accounts, or documentation of a specific fund source such as an inheritance or property sale. If a source of funds request is made, contact live chat for the exact list of accepted documents.
Verification must be completed before a withdrawal request can be processed. If a withdrawal is submitted while verification is outstanding, it will be placed on hold until the review is complete.
The fastest path to a first withdrawal is to submit all three document categories immediately after registration, before making a deposit. This way, the review period runs in parallel with your first play session rather than after a withdrawal request has been submitted.
Once verification is approved, it remains valid unless the platform requests updated documents. Approval does not need to be repeated for every subsequent withdrawal. Full withdrawal conditions, limits and processing times are on the withdrawal conditions page.
If the verification review is taking longer than expected and a withdrawal is pending, contact live chat with your account email, the date documents were submitted and the document categories covered. Support can check the review status and confirm whether any additional documents are needed.
If a complaint about verification delay is not resolved through live chat, escalation to the UKGC or an approved dispute resolution body is available. The process is set out on the support and complaints page.
Verification is required before the first withdrawal is processed. The platform may also request verification at other points, such as when a large withdrawal is made or when a source of funds check is triggered. Submitting documents early avoids delays when you first request a payout.
A passport, national identity card or driving licence are accepted as identity documents. The document must be current and in-date, and the name must exactly match the name registered on your account.
The most common rejection reasons are: the image is blurry or cropped, the document has expired, the name does not match the account registration, the wrong document type was submitted, or a proof of address is outside the accepted date range. Correct the specific issue and resubmit.
The exact review period is not confirmed in the available information. Contact live chat after submitting documents to get an estimate for your account. The review period is separate from the payment processing window - the two run consecutively, not simultaneously.
No. Once verification is approved, it remains valid for subsequent withdrawals unless the platform requests updated documents. A source of funds check may be requested separately for large withdrawals.
A source of funds check is a regulatory requirement that may be triggered for large withdrawals. It requires documentation showing the origin of the funds deposited - such as payslips, bank statements or other proof of income. If this check is requested, contact live chat for the specific documents needed.
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