Six responsible gambling tools are available directly from account settings: deposit limits, loss limits, session time reminders, reality checks, cooling-off periods and self-exclusion. No support request is required to activate any of them - they are self-service controls accessible from your account at any time.
Self-assessment questionnaires and a full account activity history are also available, allowing you to review your play patterns and financial activity without contacting support.
All six tools are accessible from the responsible gambling section within your account settings. If you cannot locate the section, live chat support can direct you to the correct area of your account.
Deposit limits apply to the total amount that can be added to your account within the chosen period. If a deposit attempt would exceed the limit, it will be blocked until the period resets. Limits can typically be reduced immediately; increases may require a cooling-off period before they take effect, which is a standard regulatory safeguard.
Loss limits work differently: they track net losses in real time. Once the net loss cap for the period is reached, play is suspended for the remainder of that period. Like deposit limits, reductions apply immediately while increases may be subject to a delay.
Session time reminders notify you when a set amount of time has elapsed during a single play session. Reality checks go further - they display on-screen at set intervals with a summary of how long you have been playing and your current session result, then prompt you to choose whether to continue.
Both tools are set from your account settings. The interval for reality checks is configurable - shorter intervals provide more frequent prompts. Neither tool blocks continued play; they are informational interventions designed to support active awareness during a session.
A cooling-off period pauses your account for a defined number of days without initiating a full self-exclusion. During a cooling-off period you cannot deposit or play. The account and its history remain intact. Once the period ends, access is restored automatically.
Cooling-off is suitable for a short break. If you need a longer or indefinite pause, self-exclusion is the appropriate tool.
Self-exclusion removes access to your account for a defined period or indefinitely. Once activated, marketing communications are stopped and the exclusion is applied across the platform. The exact steps to activate self-exclusion are in the responsible gambling section of your account settings.
If you need help locating the self-exclusion control, contact the live chat team - support can assist with the process and confirm the exclusion has been applied. For issues relating to an account or access during an exclusion period, contact the support team as set out on the support and complaints page.
Self-assessment questionnaires are available within the responsible gambling section. These are structured prompts designed to help you evaluate your play patterns. Account activity history, including a full record of deposits, withdrawals and session durations, is accessible in the cashier or account history section.
Reviewing your activity history before setting limits gives a more accurate baseline for choosing appropriate thresholds. Deposit and loss data from the history section can be used directly to calibrate your chosen limits.
All six tools are in the responsible gambling section of your account settings. If you cannot find the section, contact the live chat team and ask to be directed to the responsible gambling controls - support can guide you to the correct area.
Yes. Deposit limits are self-service and can be set directly from your account settings without contacting support. A reduction in your limit applies immediately; an increase may require a waiting period before it takes effect.
A cooling-off period is a temporary account pause for a defined number of days, after which access is automatically restored. Self-exclusion is a longer or indefinite removal from the platform, during which marketing is also stopped. Use cooling-off for a short break; use self-exclusion if you need a more sustained period away.
Yes. When self-exclusion is activated, marketing communications are stopped as part of the process. If you continue to receive marketing communications after activating self-exclusion, contact the live chat team immediately.
Yes. A complete account activity history including deposits, withdrawals and session data is accessible in the cashier or account history section of your profile. This can be used to review your play patterns or to support a responsible gambling assessment.
The specific treatment of account balances during self-exclusion is not confirmed in the available information. Contact the live chat team before activating self-exclusion if you have a balance to withdraw - support can confirm the process for your account.
© 2026 Alterspin All rights reserved